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  1.      How do I order

All currently available products are on our website which is www.pearlswithbreckon.com you can order by selecting the product that you want and adding it to your cart and then making payment via the website. If your order involves an oyster opening then your opening will usually be on the next live night which is Tuesdays, Fridays and Sundays (other than open at home options)

 

  1.      How can I pay

You don’t have to have a PayPal account. If you checkout as a guest you can pay with a card as a normal card payment.

 

  1.      Payment plans

Payment plans are available for orders of multiple items, orders will not be actioned until the full payment has been received but stock will be held for you until the full payment has been received, or the time limit of the plan expires. If you’re interested in this option then please email info@pearlswithbreckon.com make sure you put the subject as payment plan

 

  1.      Do you ship international

International shipping is available for all products, please check the import and customs laws of your needed country.

 

  1.      How do I change currency

To change the currency you will need to use the dropdown box which is on the top left of the website

 

  1.      The item I want isn’t on your site anymore

The website only shows items that are currently in stock, if the item you’re interested in is not on the website then please keep visiting the site or ask on one of the lives and we will let you know if and when it may be coming back in :-)

 

  1.      My order hasn’t arrived yet

All orders are given various lead times, dependant on the time of year. The lead time starts from when you're opening has been complete and we have received all of the information that we need from you :-), this date is for shipment, actual delivery can vary by country but we send via royal mail

 

  1.      I have a broken / faulty item

All warranty claims must be submitted via email to info@pearlswithbreckon.com please use the below format and put the subject as Warranty

 

Order number

Billing and Delivery name if different

Order date

Item that has a problem

What the problem is

 

We do not cover wear and tear or damage that you have caused, also please check that your body does not react adversely to the materials in the product(s) as we cannot be held responsible to allergic reactions.

Maximum warranty period is 3 months from the date of item received. We will where possible replace or repair the item, where not possible a website voucher will be offered. As above this is in the event that it is not classed as wear, accidental damage, misuse or intentional damage. 

 

  1.      Loyalty cards

Every order which includes jewellery will get a loyalty card and sticker, once you have filled your loyalty card with stickers you need to write over the stickers and card with your name and the date at the time or filling and then send and image of this to info@pearlswithbreckon.com we will then reply booking you in for your oyster opening.
If you have an open order with us your Loyalty card pearls will be added to that order. If you don't have an open order you will be invoiced for Postage. Once paid your pearls will be sent out.
Loyalty cards can only be claimed and opened for the person who has acquired it.  Loyalty card openings cannot be gifted.
Also only 4 Loyalty cards can be claimed each live. Unless arranged with Breckon previously.

  1.  Scratch cards

Orders that are over the value of £40.00 (not including postage or gift boxes) will be sent a scratch card with the order - this would need to be on one order i.e. the same invoice number. Scratch cards have various prizes ranging from free postage to money off and potentially free products on your next order. You cannot use more than 3 scratch cards in one order.

 

  1.  I have a question or need help, what’s the best way to contact us.

We feel that PWB has becomes more of a community than anything else, if you have a general question we invite you to post it on a live, in the group or in the chat group (details about this are available on the PWB group page) if it is more personal or about an order then please email info@pearlswithbreckon.com

 

  1.  I haven’t had a reply to my email yet

As you can probably guess we get a lot of emails, all emails follow a set reply period which is we will reply within 48 hours (mon-fri)  our emails do also group so if you email us on a Monday and then again on a Tuesday and we haven’t responded to Monday yet, your email will group in the Tuesday emails and the 48 hours will start for then, please be patient, we will reply as soon as we can.

 

  1.  What are we watching

PWB is a community and a jewellery business we sell 925 stamped sterling silver jewellery.. and most products you can purchase from the website www.pearlswithbreckon.com come with an oyster opening live which includes a pearl or pearls that then gets set on or in the jewellery. Or you can also get a opening on its own. All currently available products are on the website :-)

 

  1.  Are these real pearls / how do we get the colours that we do

Yes the pearls are real, the pearls we stock are currently fresh water cultured pearls however we are adding options for different types of pearls as different products on the website, as for the coloured pearls these are the fresh water cultured pearls but they are dyed.

 

  1.  Shells, to keep or donate?

For people that order oysters to open on the live you will be given the option of keep or donate for your shells, keep means that we send them to you, to do with as you see fit (they make beautiful decorations) if you chose to donate them they are passed onto Breckon’s mother who cleans them and takes them into the nursery that she works at for the children to use in learning and development activities.

 

  1.  Why does everyone comment Shusher on the lives

Shusher is like the bat signal to batman, by calling Shusher we are signalling the Shusher (our name for the admin) that someone is being offensive, rude or generally causing offence. The admin then blocks at his discretion if he feels the person or people are affecting the live for the other customers.

 

  1.  What happens if my comment is missed

If you’ve been on one of our lives we do get allot of comments, we do endeavour to reply when we see the comment and our lovely community will also help with replying where possible but if you are missed please don't take offence, please either comment on the group page or email us, if you have something you need to ask :-)

 

  1.  The live feed isn’t working (black screen / frozen image etc.)

This is a comment Facebook issue, if this happens please follow the below

 

Phones/tablets- please close all apps including Facebook and then reopen Facebook and try to connect, if this doesn't fix it then try going into flight mode with all apps closed and then off of flight mode, this will cause your internet connection to re-establish, if again this doesn’t fix it then you will need to use your own judgement, many people have found different resolutions but we cannot and will not recommend them as they can involve changes to your device

 

Computers - as above, close Facebook reopen it, and if that doesn’t work restart your internet.

 

  1.  Why do dark pearls go into dark sand and Light into light

Dark pearls go into dark sand as the white sand is too bright for it and swallows the colour of the pearl As above dark sand swallows the colour of the light pearls so light pearls go into light sand.


  1. If you have any additional information for the order i.e.:

    Mystery Person - a gift for somebody.
    Sent to a different address
    Size of the cord
    Colour of the pearl you would like ready made.
    Open at home oysters

    Please leave it in the additional comments on the order form, which you will see before you checkout on the website. I will see this and understand this, and will read it before i get to your email.


    21. With all cage pendants, in the cage pendant section - the pearls can be changed around. So if you have a cage pendant, you have different pearls at home to swap in and out of your necklace. 

    22. Adjustable Rings

    The rings will say on the description if they are adjustable or not. What it means to be adjustable is, they are adjustable to one size. Once you receive your ring if you correct the size to fit one finger. Once that finger is chosen you cannot then change the ring size to fit another finger. So the rings are adjustable to one size.


    23. Shells

    What happens is the shells get put with the orders and they normally do go together. Once the order starts to be processed there can be different stages to the order which means the order goes into different stages. 

    Sometimes the shells cannot be moved with the order. If this happens I find it easier to send the shell onto you, as it saves on space my end. It can be very time consuming finding the order once in the process.

    So I send the shells as they all have names on so that you still get all of your order, even if they jewellery is coming second.

    I hope this makes sense.

    Just with the system I have it works out better this way if they shells get separated 

    24. Children’s Section

    Whilst this section is aimed at children, this is based on appearance and size only, we cannot advise on what size or material you should choose for your child as every child is different. Please read descriptions thoroughly and if in doubt please ask advice on the group. as a minimum we would advise that pearls can come loose and most items include small items so do not give to a child would be at risk of swallowing or choking on the item also Pearls with breckon cannot be held liable for any item lost, or damaged due to miss use.
25. Open At Home Oysters

If you are outside of the UK please check your countries import laws before ordering.
There is a video on our YouTube channel to show you how to open oysters at home, we advise that you watch this first. 
Pearls With Breckon holds no responabilty in the case of a alergic reaction to the oysters. 
Pearls With Breckon holds no responabilty to any injury that may happen while you are opening your oyster. 
Please record your opening. This is because on the very rare occasion one of our oysters might not have a pearl in it. If this is the case, simply email over your video and we will send you out another oyster. If you have a pearl in your oyster there is no need to send us your video, however feel free to share it on our 'Pearls With Breckon Group' if you would like to.